Daniel Reed
Senior User Experience Researcher - Experiences Center of Excellence at Delta Dental Ins
Based in San Diego, United States
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Seniority
Other
Department
Other
Location
San Diego
Industry
Insurance
Company size
5.9K
Contact information
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d•••••••@deltadentalins.com
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Background
About Daniel Reed
Accomplished senior user experience researcher and design strategy leader with twenty-five (25) years of experience and a proven track record of leveraging Design Thinking and human-centered design (HCD) methods to drive strategic innovation for experiences with diverse user needs and expectations (i.e, B2C, B2B, B2G, B2B2C) in the US/Europe/Latin America/Australia/India/Africa. Extensive experience conducting research throughout the product lifecycle in complex regulated industries. Known for transforming research findings into insights to inform experience strategy development and product/service design improvements, fostering team growth, and mentoring cross-functional teams. Astute at enhancing the overall user experience, impacting product OKRs and business KPIs, and elevating the HCD maturity of teams. Passionate about employing foundational research methods to influence human-centric designs. Previous employers: Enterprise Rent-a-Car | Mastercard Worldwide | Delta Dental of CA
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