Daniel Rose

Background

About Daniel Rose

A results-driven Customer Experience executive with a 20+ year track record of building and scaling pre-to-post-sales organizations for high-growth technology companies. I specialize in architecting world-class customer success programs from the ground up, demonstrated by scaling a portfolio from $0 to $500M in recurring revenue. As a technologist at heart, I leverage data to create predictable models for customer health, retention, and expansion. By building and leading high-performance, globally-distributed teams, I transform the customer journey into a powerful engine for sustainable business growth. My leadership is rooted in creating a clear strategic vision, fostering a culture of value-based outcomes, and building consensus from the board room to the front lines. Core Competencies- CX Strategy & Architecture: Designing and scaling comprehensive post-sales programs (CSM, Professional Services, Support, CX Ops) focused on measurable business value and Net Revenue Retention (NRR)- P&L Leadership & Growth: Full ownership of customer success functions, driving operational excellence and transforming CX into a revenue-generating center- Team Development & Culture: Attracting, mentoring, and retaining top-tier talent across multiple geographies; establishing data-driven KPIs to enhance performance and satisfaction- Executive & Board-Level Collaboration: Partnering with C-suite and board members to align customer-centric strategies with corporate growth and scalability objectives- Technical Acumen: Deep expertise in big data, machine learning, real-time analytics, and data governance. Proficient with SQL, Tableau, and PowerBI to build data-driven CX operations.