Daniel Scanlon
Tier 1 Support Agent (Via the Dha Global Service Center) at Fort Sam Houston at Peraton
Based in San Antonio, United States
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Seniority
Staff
Department
Customer/Client Service
Location
San Antonio
Industry
Technology; Information and Internet
Company size
13K
Contact information
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d•••••••@peraton.com
Phone
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Background
About Daniel Scanlon
Accomplished experiences across language barriers, adapting to multiple cultural environments within these roles- Resolved and referred technical issues in an IT Service Desk role, in both onsite and remote access roles, successfully resolving many challenges within the first call- Teaching a variety of topics, from one-on-one situations to large classroom groups, explaining and conveying understanding where there was none prior- Thriving in English/Spanish bilingual/cross-cultural scenarios within speaking, reading, and writing opportunities, as well as conducting business and training- Led and inspired groups to implement continuous improvement techniques in factory production locales- Clearly explaining documents and designing graphics to reveal technical concepts and new skill sets to non-technical users- Published and promoted two amateur motorsports blogs, via WordPress and social media.
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