Daniel Stones

Background

About Daniel Stones

I am enthusiastic, self-motivated and highly passionate individual. I am approachable and knowledgeable within all aspects of my role. I can bring a wealth of experience from an FCA regulated background, as well as a learning and development skill set. I have completed training to use the BPA call quality systems as well as Verint and Business Objects for monitoring team stats. I am proficient in all Microsoft applications, specifically in Excel, creating reports and databases that have been used by the wider business. I have proven results within my current role of being a highly motivated and motivating team player, with results to show this. As an experienced coach, I have completed training in external sites getting fantastic results from different offices across the country based on my expertise and delivery. My tenacious and proactive approach means that I have also been the contact in my current whom to go to for the advice and support developing sites further. I have gained invaluable experience in team management, and often find myself the first port of call when a team manager is not available to take ownership on a particular task. I am confident in building excellent business relationships with different stakeholders and look forward to developing further relationships as well. I’m not afraid of jumping into a task and going the extra mile to ensure it is completed to the highest standards and work very well with others. I often find myself meeting with our stakeholders to discuss business changes and am confident and competent in my role to ensure the message is given in the most professional way, with the best results for the business.