Daniel Suciu

Background

About Daniel Suciu

Over 4 years experience in managing a team of 5 Application Support Analysts resposable for sustaining mission critical systems (Dynamic CRM, Field Service Mangement, Planning and Scheduling Optimization, ImageNow, etc). • Over 5 years hands-on experience of all the Configuration, UI Designing Tool and Customization capabilities of IFSM FSM applications (Business Rules, Custom Metadata, Sync Rules, Screen Customization, Security Roles, etc) • In depth knowledge of Field System Management (IFS) and PSO Scheduling System (aka 360), • Over 5 years hands on experience in configuring, supporting and troubleshooting FSM (Field System Management) and PSO (Planning and Scheduling Optimization). • Planning and executing regular standard and major FSM upgrades (from 5.6.3 GP2 to Gp7 and GP12 and from 5.6.3 GP12 to 6U4) from scratch. • Planned and executed dozen of standard and major PSO upgrade (5.6, 5.7.x.x, 5.8.x.x, 5.9.x.x, all the way to 6.5.x.x). • Extensive knowledge of PSO configuration, integration and operation in a highly demanding operational model (24x7 365days/year). • Solid hands-on experience with integrations between IFS FSM, CRM and ERP Solutions. • Extensive experience of third-party Integration with FSM /PSO applications and good understanding of REST and SOAP API Web services. • Extensive use of SQL Management Studio, Oracle SQL Developer, IIS Web Server Management, Visual Studio 2015, Windows Server 2012/2016/2019. • Extensive experience with MDM Applications [Mobi Control, MaaS 360), CITRIX, BES, SCCM, WDS, MDT. • Excellent interpersonal, time management, verbal and written skills • Over 15 years of diverse experience in resolving technical support queries • Ability to work as a team or independently under various circumstances,