Daniel Tadesse

Background

About Daniel Tadesse

IT enthusiast interested in Security, Hardware and Software Configuration Maintenance and Troubleshooting, Cloud Solutions for Network Engineering with exceptional Customer Service Skills. Bilingual. QUALIFICATIONS • Solid knowledge in IP internetworking and IP routing/switching protocols. • A working knowledge in Hardware/Software Configuration Maintenance and troubleshooting. • Committed to keep-up with technology by attending certified continued education programs. • Knowledgeable in operation dynamics planning and problem solving that translated into productive results which established trust and proactive relationship with upper management for more than 10 years. • Expansive analytical and critical reasoning abilities that resolved multiple critical events with power outage and traffic backup at a county facility. EXPERIENCE • Supervised a county facility parking system, with a strong emphasis on customer service excellence which led to maximum facility capacity 5+ years in a row. • Maintained all aspects of customer service information via a parking logic software application. • Tracked critical issues with responsibility for timely documentation, objective resolution and lasting closure. • Supervised and trained 5 to 10 employees to assess and resolve the needs of customers and meet the organizational goal. • Arranged a comprehensive employee shift schedule that reduced tardiness and absenteeism. • Created an operation manual that assisted employees to efficiently carry out their daily tasks. • Monitored, Maintained and upgraded the electronic revenue control equipment preventing untimely failure or breakage. SKILLS Software/Hardware:(CompTIA A+, CompTIA Network+) Networking:(Switching/Routing)