Daniel Vilela

Background

About Daniel Vilela

With 25+ years of experience in IT, I am a dedicated and committed professional with a relentless pursuit of results and solutions. I have skills in operating IP and optical networks, network management, technical support and systems testing. Practical knowledge of projects and their best practices such as Scrum, Kanban and continuous improvement. My extensive experience in telecommunications includes several areas of the segment, from laboratory and delivery to field services, network operations and advanced third-level support. Working directly with countries in Latin America, the United States and Europe, developing expertise in troubleshooting transport networks, optical fibers and IP/MPLS networks. Leadership and stakeholder management skills combined with excellent written and oral communication skills. Ability to communicate at a wide variety of levels in the company with the technical and management team. Competence in dealing with customers (conflict resolution and problem solving). Results-oriented with a focus on customer satisfaction and finding creative solutions to customer needs. Experience in pre-sales support, including solution architecture, creating and presenting technical product overviews, handling client meetings, analyzing requirements and negotiating solutions. Experience in transformation projects and implementing best practices to achieve results. SPECIALTIES Service delivery, managed services, network operations, systems engineering, network architecture, real-time networks, pre-sales support, project management, systems integration, end-to-end solutions, DWDM, fiber optics