Daniel Whiting

Background

About Daniel Whiting

A highly professional support manager with over 15 years' experience gained with the world's leading IT organisations. A wide range of core leadership skills including the management of teams, building client relationships and project management. Proven track record in delivering commercial solutions, meeting stringent KPIs, adding value for the customers, driving operational efficiency and creating process improvements. Extensive experience of performing in multi-cultural environments as well as in complex operational situations across global sites including outsource partners. Consistent commitment to people development and performance management has been key in building trust with both customers and colleagues. Strong communication skills and the ability to understand the needs of the customer's business. STRENGTHS Operations management People Development Knowledge Management Continuous improvement Client relationship management Coaching and motivating at all levels SKILLS AND CERTS IMI Leadership Diploma PMP certified ITIL Foundation v3 certified Fluent German