Daniel Yaffee
Quality Analyst at Atos
Based in Vernon Rockville, United States
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Seniority
Staff
Department
Other
Location
Vernon Rockville
Industry
IT Services and IT Consulting
Company size
87K
Contact information
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d•••••••@••••••.com
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Background
About Daniel Yaffee
At Atos, my focus as a Quality Analyst is ensuring compliance and enhancing performance across client interactions. Our team evaluates these interactions using detailed scorecards, drawing upon expertise in customer service and technical support to provide actionable feedback. With the help of robust tools like Power BI and ServiceNow, we craft comprehensive reports that support management decisions and agent development. Through this data-driven approach, we strive to consistently elevate the quality of service delivered to our clients.
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