Daniel Zamfir

Background

About Daniel Zamfir

Experience Customer Service Consultant TIRIACAUTO SRL January 1991 – February 2016 (25 years )|Bucharest, Romania Tasks related to customers- selling spare parts and accessories - provide full technical consulting to clients - offer real availability and price of the required parts - sell parts to clients according to the specific procedure - launch orders after the clients request - follow up on the state of the order and inform the customer - prepare and send offers to clients via e-mail or fax - daily communication with authorized dealers via e-mail and phone on account of selling and buying parts - daily communication with accounting department in order to check the clients payment - informing the clients about special offers - specialist in fitting facelift parts, wheels and tires Tasks related to the operational area- cooperate with the mechanic in order to identify the correct part needed for the repair - performs the estimate paper by offering the parts number, price and availability - search/order/sell parts for the workshop orders according to the specific procedure Other duties- provide daily support about deliveries, orders, sales and acquisitions - coordinate and maintain communication with colleagues and partners in order to respect de deadlines and prevent errors - keep the stock control and prevent the null stock - participate in the quality management system implemented in the company - analyze the going processes so that coming problems can be solved and improvements made - check with all the producers in order to find the best quality/price/time - take part in the training program held by the company Software used - Mercedes ( EPC, WIS, ODUS )- Automaster ( the main program that makes it possible to manage the entire process from the moment the customer brings the car in service and the moment it gets out repaired )- Chrysler, Jeep, Dodge,Mercedes.