Danielle Abrahams

Background

About Danielle Abrahams

Currently: Content Manager / Help Desk & Remote Support experience. Job Description & Responsibilities:* Content Management & Scheduling: Oversee content creation and ensure all content is scheduled and published according to pre-established timelines. Collaborate with teams to streamline content workflows and maintain accuracy in scheduling.* Help Desk Support: Manage incoming support requests by logging tickets, ensuring accurate documentation, and responding promptly to client inquiries. Provide clear and effective communication to resolve client issues in a timely manner.* Remote Technical Support: Deliver efficient remote assistance to clients, troubleshooting and resolving issues through remote access tools. Utilize problem-solving skills to address technical difficulties where I can.* Client Communication & Satisfaction: Maintain strong client relationships by offering proactive support, ensuring a positive experience through timely resolutions, and handling follow-ups on unresolved tickets. Key Skills:* Content Management Systems (CMS)* Scheduling & Workflow Coordination * Technical Troubleshooting & Remote Support * Customer Support & Client Communication * Ticketing Systems (e.g, Zendesk, Jira)* Time Management & Prioritization * Problem-solving & Analytical Thinking Old Mutual - Call Centre Agent 2020–2021 6months Working in customer service my duties and responsibilities included responding to client’s email enquiries, data capturing, checking and verifying. As well as processing policy documents. I worked with software like: • Microsoft teams • Cameyo • omunet University of the Western cape -Marketing Intern: 2021-2022 My duties have included assisting with planning marketing strategies for campaigns. As well as designing digital posters and promotional videos. I have worked on a Student development and support day Campaign. While simultaneously working on a launch campaign of the student development and support new tagline LEARN.BECOME. THRIVE. As a marketing assistant during these campaigns my duties included: • Social media marketing – building awareness of these campaigns online through engaging with students, designing and posting digital posters and videos. • Creating a feedback report on the marketing side of the event.(branded Merchandise that was bought for event etc) • A well as booking venues for training sessions. Key Skills: • Good at planning • Good working in a team • Have computer skills in- Microsoft word - Excel - Smartsheet - Jotform • Mobile image & Video editing • Have experience with customer service