Danielle Bonicelli
Insurance Sales Specialist at State Farm Agent
Based in Marietta, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Marietta
Industry
Insurance
Company size
12K
Contact information
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d•••••••@••••••.com
Phone
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Background
About Danielle Bonicelli
With over 20 years of experience in customer service, team management, and process improvement, I am a passionate and innovative leader. I am also a certified project manager, with skills in planning, executing, and evaluating various initiatives that enhance the customer experience and the company's reputation. Some of my recent achievements include creating and directing the production of multiple podcasts that increase knowledge and engagement among the digital care department, designing and implementing a NPS huddle process that improves the eNPS and tNPS scores, and developing processes and guidelines to assist supervisor onboarding and performance. I am also committed to fostering a culture of diversity, equity, and inclusion within the digital care team and the organization, and I have extensive experience in DE & I training and mentoring. My mission is to leverage my skills and expertise to empower the digital care team and Comcast to achieve excellence and innovation in the dynamic and competitive social media landscape.
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