Danielle Busch

Background

About Danielle Busch

QUALIFICATION PROFILE Extensive experience in customer service, dispatch, administration, office management, project management, and data analysis. Proven expertise in providing high-level client support for metal fabrication, plastics, and utilities. Exceptional leadership and problem-solving skills. Highly organized and proactive with a solid understanding of utility processes, rules, and regulations. Capable of working with a high degree of autonomy, prioritizing complex workloads, and effectively coordinating multidisciplinary teams. Passion for seeking ways to streamline procedures, optimize internal processes, and simplify complex ideas into actionable goals to drive improvement and achieve maximum efficiency. Highly dependable, diligent, and intuitive professional with exemplary interpersonal and communication abilities. Self-motivated, proactive, and detail-oriented team member possessing genuine integrity, strong work ethic, and unwavering commitment to customer service excellence. Excellent computer skills. AREAS OF EXPERTISE • Dispatch • Scheduling • Administrative Support • Customer Service • • Leadership • Project Management • Database Management • Mentoring • SAP • Microsoft Word, Excel, Publisher, PowerPoint, Outlook • Adobe Acrobat Pro • Mitel Phone software • Verizon Connect Reveal Fleet Tracking • Mainframe • Mobile Dispatch • Small Word GIS • Live Ops • Conferencing Software including Zoom, Webex, and GoToMeeting, Skype, Microsoft Teams • Previous Experience with EDI and various Manufacturing Software