Verified recordFinancial Services

Danielle Byrd

Transformation Manager - Customer Care Support Center at Fannie Mae

Based in Washington, United States

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Seniority

Manager

Department

Other

Location

Washington

Industry

Financial Services

Company size

12K

Contact information

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Email

1 credit

d•••••••@fanniemae.com

Phone

5 credits

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Background

About Danielle Byrd

Passionate leader who thrives in solving complex business problems while radically transforming culture through leadership behaviors, ways of working and the employee/customer experience. 20+ years of progressive experience within the financial, mortgage, telecom and automobile service industries. Excels at collaboration and consensus building to drive positive solutions. Demonstrated ability to bridge the gap between business and technical needs. Core expertise in business operations, process improvement, change management, program and vendor management. Areas of Expertise: Operational Management Business Process Improvement Change Management Resource Planning Strategic Vision & Planning Program Management Client/Vendor Management

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