Danielle Chambless

Background

About Danielle Chambless

Customer Retention Manager with 10+ years of Virtual and Live Event Logistics Planning, Account Management, Sales, Marketing, and Supplier Relationship Management experience. Extensive experience providing Customer Success leadership for a top virtual events and conferences company and overseeing a team of Customer Success Managers responsible for driving the end-to-end customer experience from platform adoption to engagement and retention. Well-developed skills managing multimillion-dollar budgets, leading cross-functional teams, negotiating contracts, and managing key vendor relationships. Dedicated leader with excellent communication skills and a proven track record of success supervising and leading teams of 200+ employees across multiple cities, planning large-scale meetings, events, and conferences, and coordinating global event travel and logistics for Fortune 500 companies and VIP clients. Areas of Expertise: Corporate Meetings & Events Staff Staff Training & Management Client Onboarding & Engagment Customer Success Management Supplier Relationship Management Contract Negotiation Virtual Events & Conferences Budget Management Logistics Management Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, Planner), Zoom, Slack, Trello, EMP Trust HR, Nutshell CRM software, Crowdtorch ticketing system, WordPress, Unlayer, Hubstaff, Zendesk, Pendo, SendGrid, JIRA, API Integrations (Eloqua, Personify, Marketo, Salesforce, Pardot)