Danielle Couch
Chapter Lead at Cogeco Inc
Based in Waterloo, Canada
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Seniority
Manager
Department
Education
Location
Waterloo
Industry
Telecommunications
Company size
4.3K
Contact information
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d•••••••@corpo.cogeco.com
Phone
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Background
About Danielle Couch
Leading with over a decade of telecom expertise at Rogers Communications, my focus as Senior Manager, Retail Operations is on driving customer success and lifecycle management. The fast-paced retail environment has honed my skills in high-volume demand management and complex project execution. At the core of my mission is to streamline operations, exemplified by reducing representative errors by 20% through targeted coaching. Our team's collaborative efforts have solidified Rogers as a front-runner in customer-centric retail operations, with over 30 major project contributions under my belt.
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