Danielle Donaldson

Background

About Danielle Donaldson

Your search is over—you found a Customer Success professional who blends exceptional communication skills with a proven track record in onboarding, implementation, and renewal management. 🥳 At McGraw Hill, I manage a $5M portfolio, specializing in client onboarding, product implementation, and retention strategies that drive measurable results. In Fiscal Year '25 I exceeded my territory growth goal by 120%, generating in new revenue through proactive renewal management and strategic account growth. Key strengths include: Customer Onboarding & Implementation – Deliver seamless onboarding experiences, reducing time-to-value and increasing adoption. Renewal Management & Retention – Achieved 90%+ renewal rates through proactive relationship building and data-driven account reviews. Cross-Functional Collaboration – Partner with Sales, Product, and Support to ensure clients meet their goals. Training & Enablement – Lead engaging product trainings. SalesLoft, CRM management are my strengths. With a background in education and expertise in learning science and instructional design, I help clients adopt solutions that truly stick. A world traveler to 25+ countries, I value work-life balance and bring cultural adaptability to every customer interaction. Let’s connect if you’re looking for a results-driven Customer Success, Onboarding, or Renewal Specialist who knows how to turn customers into long-term partners.