Danielle Gardner

Background

About Danielle Gardner

Highly motivated and resourceful Sleep Intake Specialist with over 4 years of experience in the durable medical equipment field. I am known for my compassionate nature and exceptional interpersonal skills, enabling me to positively interact with patients, colleagues, and management while providing education, coaching, and effective problem-solving. With expertise in handling telephones, order management, and customer support, I have consistently achieved company objectives and maintained minimal errors. I have also played a crucial role in improving relationships with referrals and breaking sales records. Adept at de-escalating customer complaints and collaborating with cross-functional teams, I ensure timely resolution of complex issues. I have actively contributed to the development of new supervisor roles within the Sleep Intake Department. Additionally, my background includes experience in customer service and billing, as well as medical assistance, where I demonstrated efficiency in administrative tasks and provided exceptional patient care. I am trained in HIPAA and OSHA guidelines, proficient in ICD-9/ICD-10 coding and insurance authorizations, and familiar with EMR systems like EPIC and phone systems like Momentum. Diploma in Medical Assistance and an Associate of Applied Science in Clinical Massotherapy complement my skill set.