Danielle Gnidec

Background

About Danielle Gnidec

With over 5+ years of work experience in the health tech field, I am a passionate and skilled leader in Clinical Operations and Customer Success. I enjoy working with innovative and cutting-edge technologies that can improve the lives and well-being of people. In my previous position, I managed and led a team of Product Specialists, and coordinated purchasing, installation, training, and support for hardware and software products across North America. I designed and implemented effective customer support processes and channels using HubSpot, Aircall, and Google. I also maintained and enhanced customer relationships and satisfaction, ensuring that they were successful and supported throughout their journey. I also investigated and negotiated with hardware and software suppliers, saving over 15% in purchasing costs. I was responsible for managing supply chain inventory and budgets using Katana MRP and QuickBooks. I was proud to be part of a team that delivered innovative and impactful solutions for cognitive health.