Danielle Houle

Background

About Danielle Houle

I am a Service Operations Director in the software industry. I have proven to deliver increased profits, improve and establish new processes, increase customer satisfaction, and am consistently recognized as top talent. I am passionate about partnering with leadership to run the business more efficiently, optimize the results, and bring greater success and ease in the work of employees. From strategy through execution, I lead cross-functional teams in matrixed organizations (including shared services) to solve complex ambiguous business and customer problems across Professional Services, Customer Support, Finance, Operations, Engineering, Sales, IT, Account Management and Training. I am known for my passion, creating collaborative partnerships with all levels, designing and implementing comprehensive and efficient processes that stick, and delivering results. I have been called a business Swiss Army knife with expertise to solve problems across the organization. I see the big picture while also being able to work through the details. My Mathematics with Statistics degree taught me to create insights from data analytics and define key levers which make measurable improvement. My Lean Six Sigma Black Belt and change management expertise gives me the tools to ensure that the technology, people, operations and process are aligned and that there is the right level of rigor, analytics and buy-in. While a Director of Service Operations and Business Planning I learned strategic planning, the power of creating a shared vision and using data to drive operational excellence. I gained a solid business acumen by working improvements across all business functions. I learned how to automate processes by designing, coding and integrating systems while a Lead software engineer. I use my knowledge from being a math teacher and technical IT trainer to ensure the team has the skills to succeed. I work with integrity, have a thirst for continuous improvement, am a very curious learner, a systems thinker, am tenacious about achieving and have an approachable, collaborative working style. I’m open to discussing how I can partner with you to make visions a reality and help the team optimize, excel, and grow. Expertise includes: Operational excellence | Process and System design | Lean Six Sigma Black belt | Cross-functional leadership | Root cause analysis | Strategic leadership | Change management | Systems thinking | Program management | Data analytics | Data and Process visualization | Financial analysis | Revenue forecasting | Influencing | Facilitation