Danielle Jackson

Background

About Danielle Jackson

With over 10 years of experience in business process engineering and operational excellence, I currently serve at the Lead Business Process Engineer for the Finance Innovation Team at Highmark Health, a leading health care provider and insurer. Through the work that I do, I am able to exercise my change management skills in engaging with our stakeholders in a human-centered approach, supporting the organization's strategic initiatives and transformation. In my roles, I apply my skills in Visio, Luma, and the Toyota Production System to design, implement, and improve processes, workflows, and systems across various business units and functions. I have contributed to several significant projects, such as optimizing the patient experience, enhancing the revenue cycle, and reducing waste and inefficiencies. My core competencies include process mapping, analysis, improvement, and management, as well as change management, project management, stakeholder engagement, and facilitation. I am passionate about delivering value to customers, employees, and stakeholders, and aligning with Highmark Health's mission to create a remarkable health experience. I am always eager to learn new skills, tools, and methodologies, and to collaborate with diverse and cross-functional teams. I bring a unique perspective and experience to the organization, as I have also worked as a Senior Business Process Engineer at Allegheny Health Network, a subsidiary of Highmark Health, for almost four years. There, I led and supported various process improvement initiatives, such as reducing readmissions, increasing patient satisfaction, and streamlining workflows. I hold a Master's Degree in Management with a focus on Operational Excellence from Saint Vincent College, and a Master's Degree in Business Administration and a Bachelor's Degree in Marketing from Clarion University of Pennsylvania.