Danielle Martin
Complaints and Grievances Specialist Ii at Dentaquest
Based in United States
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Seniority
Staff
Department
Healthcare & Human Services
Location
United States
Industry
Hospitals and Health Care
Company size
1.4K
Contact information
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d•••••••@dentaquest.com
Phone
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Background
About Danielle Martin
With 2 years of dental chair side experience brought me behind the scenes with insurance. 1 year with the Utilization Review moved me to being a Complaints specialist. As a complaint specialist, I assist customers in resolving their issues and concerns by listening to their problems, investigating the root cause, and providing timely and effective solutions. Additionally, my skills include State Fair Hearings and Maximus packets. This would involve communicating with customers via phone, email or with the client, analyzing data and identifying patterns, and collaborating with other teams to resolve complex issues. Effective communication, problem-solving, and conflict resolution skills are essential for a complaint specialist to succeed in this role.
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