Danielle McGrath

Background

About Danielle McGrath

I am the manager you can count on to elevate a team, bring consistency to business operations, and increase customer satisfaction. My greatest strength is collaborating with cross-functional teams to drive operational excellence. With three years in a senior leadership role and over 10 years of project management experience, I know what it takes to get things done and cross the finish line as a team. I'm the go-to person to lead mission critical initiatives and solve complex problems. •Built a product support team from inception. Through team mentorship and the implementation of a program strategy, we significantly increased customer value and maintain a 4.9/5 customer satisfaction rating year over year. •Drove company-wide initiative to implement JIRA. Played a leadership role from inception to execution. Transformed the end-to-end customer journey and provided a new level of visibility to senior leaders. •Eight years SaaS implementation/support experience, becoming a product expert and consulting to ensure clients get maximum value from products and services. EXPERTISE: project management, customer success, people management, team management, team leader, client success, cross-functional collaboration, client delivery, production support, SaaS, fintech, customer advocate, problem solver, strategic thinker