Danielle Mills

Client Operations Manager at The Preston Associates

Based in United Kingdom

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Seniority

Manager

Department

Customer/Client Service

Location

United Kingdom

Industry

Business Consulting and Services

Company size

55

Contact information

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Email

1 credit

d•••••••@theprestonassociates.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Danielle Mills

Over the past three years, I’ve drafted and negotiated over 150 clinical trial agreements annually, consistently delivering results 25% faster than SLA benchmarks. In addition to handling high volumes, I’ve mentored junior colleagues on effective negotiation strategies, contributing to improved team performance and contract turnaround times. In a recent operations leadership role, I led the transition from nearly two decades of manual data tracking to a fully integrated CRM system. I independently conducted a 12-month evaluation of vendors, secured full organisational buy-in, and oversaw implementation planning. This transformation is now on track to double data accuracy, cut admin time by 50%, and enable real-time reporting, all while maintaining client satisfaction above 95% and reducing invoicing disputes by 40%. I thrive in cross-functional environments, collaborating with legal, finance, and operations teams to close deals that safeguard the business while enabling long-term value. My expertise includes drafting NDAs, MSAs, CDAs, and CTAs, developing data tracking systems, and presenting contract performance insights to senior leadership to support strategic decision-making.

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