Danielle Morgan

Background

About Danielle Morgan

How are Customer Success Management and massage therapy related? Throw in a marketing degree, fuse together with a dedication to the health and wellness industry, add a love for hospitality and all things travel related, and I discovered that it becomes a clear path. Yep, I started my career in customer experience 15+ years ago as a licensed massage therapist! I loved being able to give customers an amazing massage, make them feel their best, help them get the most out of their investment. That feeling is what sets me on fire and is what has driven me throughout my career. Whether ensuring a great self-care day or maximizing the benefits of a digital management platform, optimizing customer experiences is what energizes me. I thrive on discovering innovative solutions to improve systems and processes and turning those ideas into actions. In my last position, I reconfigured the spa management platform to maximize marketing capabilities, resulting in a 20% cost savings. There is nothing quite as dopamine-inducing as being able to see strategies translate into positive, measurable results! My forte is developing and growing relationships, collaborating, and building trust through onboarding, education, partner training, and delivering on clearly set expectations. A personalized and detailed approach with every customer allows me to have open and honest communication, anticipate client needs, and strategically plan, always with an eye towards creating maximum value – and optimizing the experience. Which in the end, is what it’s all about, whether investing in self-care or SaaS accounts! Top 5 CliftonStrengths: Strategic, Ideation, Input, Activator, Maximizer Key Skills: Customer Success ∙ Account Management ∙ Customer Experience Strategy ∙ Client Relationship Management ∙ Customer Service Management ∙ Training + Development ∙ Strategic Account Growth ∙ Business Operations ∙ SpaSoft CRM ∙ Integrative Health, Wellness + Fitness