Danielle Naoman
Director Customer Support at Reapit
Based in Dudley, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
Dudley
Industry
Technology; Information and Internet
Company size
308
Contact information
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d•••••••@reapit.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Danielle Naoman
Customer Support Director at Reapit and PayProp with a proven track record of managing support for over 850 B2B customers and users globally. Demonstrated expertise in strategic planning, customer and stakeholder management, and governance design. Successfully enhanced customer satisfaction from 4.26 to 4.82 and achieved a 99% retention rate. Led initiatives that reduced service requests by 40% and cut staff attrition by 70%. Contributed to a £4.4m annual recurring revenue portfolio through the Premium Support programme. Career goal: To leverage extensive experience in customer support and strategic planning to drive organisational growth and excellence.
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