Danielle Nowick

Background

About Danielle Nowick

Experienced customer service professional with the desire to help external and internal customers. Skilled in handling challenging situations and developing team skills while increasing morale. Over ten years of experience in the healthcare customer service industry. Expertise in the areas of: Team Development: Coaching and developing team through constructive feedback in real-time and biweekly meetings. Conduct quarterly and annual team reviews. Communication: Well-versed in written and verbal communications for internal and external customers. Handle escalated and delicate issues. Adaptive: Able to implement significant changes within the team for process or role updates; work to get everyone on board with changes by explaining the whys, answering questions, and making sure they are fully prepared. Quality Assurance: Continually review process improvements. Proof team’s work for accuracy. Hiring: Assist in the hiring process, including revising job descriptions, conducting interviews, and onboarding staff. Leadership: Empathetic leader with the ability to support staff for organizational success. Focus on educating and empowering team for growth. Advocate for customers and team to stand for what is right. Technical Programs: Proficient with SalesForce and Microsoft Office Products.