Danielle Roberts

Background

About Danielle Roberts

Experience: Vacasa, Remote - High Value Homeowner Experience Account Manager September 2018 - Present I currently work as a High Value Homeowner Experience Account Manager. I have transitioned between several departments within Vacasa and worked various roles. These roles included Operations Coordinator where I oversaw a small team of 2, and a Guest Experience Senior Specialist where I assisted in the overseeing and coaching of a team of 12 and was the acting manager in the managers absence. Then I transitioned to working closely with homeowners via Homeowner Experience Senior Specialist that transferred into Quality Assurance for multiple teams of homeowner facing customer service specialists. From there, I moved into the Account Management position I currently hold which includes management of a portfolio of over 150 homes across over 60 homeowners. Hampton Inn by Hilton, Fort Walton Beach - Housekeeper March 2018 - September 2018 Performed stay over checks, cleaning and sanitation of rooms, assisted guests with questions and needs, organized and inventory supplies and linens. Assisted in inspections and safety procedures. Tom Thumb, Shalimar - Associate, Trainer October 2017 - March 2018 Assisted Customers with transactions, trained new associates, prepared food items to food safety standards, restocked shelves and merchandise, took inventory of mecrhandise and placed needed store orders, managed large sums of money for deposits and safe drops, and organized weekly schedules. Ross Dress for Less, Fort Walton Beach - Front End Supervisor March 2017 - October 2017 Assisted Customers with Returns and any high value sales. Oversaw, coached and coordinated a team of 5. Duties included coaching, discipline, scheduling, as well as assigning side tasks and responsibilities.