Danielle Shuffler

Background

About Danielle Shuffler

Strategic, transformational senior Knowledge Management leader with success developing and deploying global knowledge management programs driving business insights, process automation/improvement, decision management and enterprise learning. Combined, I have more than eight years of experience in senior knowledge management, performance/business insights and digital transformation leadership in highly-complex, omni-channel, global organizations. I focus on building collaborative relationships globally and partnering with internal and external IT resources to drive digital transformation, optimize KM processes and drive long-term KM deployment plan with scalable infrastructure. I am able to effectively align executive, business and technology stakeholders globally, build a knowledge & innovation culture and drive digital transformations across CRM, LMS and KMS systems. Continuously focused on innovation, efficiency and speed-to-market, I have diverse experience leveraging generative AI, RPA, natural language processing, knowledge graphs and advanced data analytics in knowledge management and process automation.