Danielle Simon

Background

About Danielle Simon

My competence has been in virtual training, curriculum development, project management, customer service operations, customer service training, facilitation, operations excellence, process improvement, and management reporting. A customer-focused professional, delivering top-notch services to clients along with determining and addressing concerns, leading to accomplishing 100% satisfaction. As a trainer, organizing training sessions for the skills enhancement of staff on advanced industrial practices. Deep proficiency in preparing training curriculum and special material, along with implementing changes for improvement. Consistently receiving appreciation from peers and clients for completing several assigned projects/operations on time and as per quality standards. Proven success in researching, analyzing, and resolving issues related to special projects as per the directions of top management. Demonstrating robust people management expertise to oversee all facets of team development and leadership. Technical-minded professional, assisting clients in identifying and troubleshooting issues related to technical issues related to hardware and software rapidly. Functioned as a focal point of contact for clients while communicating via telephone, email, and e-chat to address service, product, technical, and customer-relations questions on features, specifications, and repairs on current and discontinued products, parts, and options: Customer Service Project Management Technical Troubleshooting Staff Training & Leadership Operational Excellence Decision Making Stakeholder Coordination Subject matter expertise in understanding and dealing with complex business situations. I am a visionary professional who achieves unprecedented results through innovation, initiative, and resourcefulness: Internet | Windows-Based PC | Microsoft Office Suite (Word, Excel, PowerPoint, Access, & Outlook)| CSW | AMISYS | AVAYA | Prov Web | AHIN | Workday | ECM To join my network, or find out more, please connect with me or send me an InMail.