Danielle Spriggs

Background

About Danielle Spriggs

With over a decade of experience in offering administrative as well as technical support to various industries, I developed strong competencies in calendar management, troubleshooting, and customer service. These skills, when combined with my interpersonal abilities, have often helped me succeed in all my role objectives and projects taken upon. Additionally, I am equipped with keen attention to detail, which assists me in ensuring 99%+ accuracy in drafting reports for management and resolving customer issues to great depth. Throughout my career, I have aided companies in achieving organizational effectiveness by remaining efficient and knowledgeable of industry trends as well as best practices. Due to this, leadership teams and colleagues continuously offer me recognition and praise. By leveraging such acumen and expertise, I have also afforded higher customer satisfaction ratings. I have accomplished a lot during my professional career; however, the following are the achievements I am most proud of: • Key personnel in obtaining the Lockheed Martin Supplier of the Year Award by demonstrating superb customer service abilities to rework 85%+ of the previous team’s product, scrapping the other 15%+ and shipping it before the stated delivery date in the original SOW. • Acting as the Communication and Contracts Manager and reporting over hundreds of thousands of dollars company savings and reducing monthly expenses on company uniforms by 85%+. • Recovering at least half a million dollars in company revenue from 30+ delinquent invoices. • Implementing CRM systems proactively across 3+ sister companies as “CRM Champion” and cultivating business opportunities via FTP sites, CRM, customer surveys, and client relationships. • Raising brand awareness by at least 70%+ and increasing profits by more than 15%+ by proficiently providing assistance, including administrative support to various teams. Expertise: Data Analysis, Root Cause Analysis, Administrative Support, Project Management, Calendar Management, Workforce Coaching and Training, Documents Drafting, Operations Management