Danielle Winston

Background

About Danielle Winston

Customer Success (CS/CX) & Digital Marketing professional with proven experience using data to increase business (B2C) revenue, customer retention and create exceptional customer experiences. Grew annual subscription revenue by over 174% YoY (2020-2022) and 49% MoM in 2020. Adept at leveraging CRM data analytics, reporting, and visualization tools like Google Data Studio and Tableau as well as leadership and stakeholder management skills to drive sales, customer engagement and build high-performing teams. Excited to contribute to innovative marketing campaigns, utilizing creative, customer-driven and analytical mindset in conjunction with modern digital marketing tools like Facebook Ads Manager and Google Analytics to develop strategic marketing initiatives that resonate with target audiences and positively impact the company's bottom line. Key skills include:A/B Testing | Content Strategy | Facebook Ads Manager | Search Engine Optimization (SEO)| Google Analytics | Social Media Marketing GSheets | Google Data Studio | Tableau | Customer Relationship Management (CRM)Stripe Payments Platform | Customer Experience (CX)| Customer Success (CS)Medallia CX/Mindful Platform | Genesys Cloud CX | Slack | ZendeskFront (CS Operations) Platform | Five9 (CCaaS)