Danielle Ziemba

Background

About Danielle Ziemba

With experience in REST APIs and JavaScript frameworks, my recent role at Vertafore involves leveraging these technical competencies to create robust software solutions. My background as a Customer Advocate at Fetch by The Dodo honed my problem-solving skills, enabling me to enhance customer retention rates significantly through innovative technical support strategies. At Vertafore, my focus is on streamlining customer experiences by developing intuitive and efficient applications. My collaborative approach with teams ensures that each project we undertake is aligned with the core mission of providing exceptional service. This synergy between technical prowess and customer-centric problem-solving defines my professional journey. I started teaching myself to write code in high school, and it was always just a way to creatively express myself, not something I considered a career option. I taught myself HTML and CSS and I could spend hours working on personal projects for no other reason than I loved learning new ways to do things. Professionally, I've spent most of my time in customer support roles, something I'm good at because I like to solve problems effectively. The key to good problem solving, in my opinions, is not just answering the question the customer has or fixing their technical glitch. Those things are part of it but if you want a problem to stay solved long term, you have to know what the actual issue was in the first place. Working with customers to see how common underlying issues manifest into hundreds of different problems brought my love of toying with code to the forefront, highlighting that I had a skill I could strengthen and use to fix a lot of those problems at the very literal source. I strive to bring that customer centric focus to all of my work, aiming to make technology work for them instead of being something they have to work around.