Danillo Silva
Customer Experience Manager at Revolut
Based in Porto, Portugal
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Seniority
Manager
Department
Customer/Client Service
Location
Porto
Industry
Financial Services
Company size
16K
Contact information
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d•••••••@revolut.com
Phone
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Background
About Danillo Silva
Multidisciplinary professional with a decade of experience in SaaS support, customer experience, and process improvement across fintechs and tech companies. Currently pursuing an MBA in Data Science & Analytics (USP/Esalq), with a strong foundation in Python, SQL, Power BI, and statistical analysis. Certified in UX Design and Product Management, with a focus on bridging customer needs with scalable product and support solutions. Adept at documentation, testing, stakeholder communication, and cross-functional collaboration in remote and multicultural environments.
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