Danilo Rojas

Background

About Danilo Rojas

More than 20+ years of management experience, people management experience including managing a customer facing organization of technical consultants such as Customer Support, Professional Services, Technical Support. Also proven track record of success in people management, team building and identifying talent evaluating skills motivating personnel to do best every one, every where, every time. Demonstrated track record of success in running teams of 50+ employees of highly technical background. Skilled in planning, organizing, prioritizing, negotiating, and communication. Strong knowledge on SAP GMP, CITRIX, UTDM, UTPST, SAP GSPN, ITIL 2.0, Telecommunication networks and computer networks. Proven track record of meeting/exceeding KPI's in the customer support and services areas. Process and metrics driven. Strategy oriented to consistently improve business and services. Operation and execution oriented with strong business acumen. Experience in identifying opportunities for improvement to help company achieve objectives and success. Proven track record of excellence in executing strategies and plans. Experience with Contract management, outsourced services operations and management experience. Experience with workshops services including tech support and industry trends. Solid knowledge on KPI analisys, development and comprehension, Proven record of strategic change and initiatives where prudent. Service-minded and strong customer service focus, flexible and open to new ways.