Danilo Velasquez

Background

About Danilo Velasquez

Effective in establishing relationship with colleagues, partners, and clients Strong communication, motivation, team-building, liaison and leadership skills Well-organized, capable of functioning efficiently under pressure Ability to analyze situations and take reasonable action in a timely manner Ability to plan, manage and coordinate activities and projects in a deadline oriented environment Work well independently with minimal supervision, and as a team player Fluent in English and Spanish, oral and written Over 20-year experience in Service Delivery operations with strong management expertise, receptive people skills and exceptional rapport with executive leadership teams, external vendors, stakeholders and non-technical audiences; providing elevated and integrated Electronic Medical Records (EMRs) support for end-users, health providers and clients. Proficient in English, and Spanish. • Functioning as the premier single point of contact for share services scalations. Efficiently managing Virtual Care, Vendor and Customer Relationship Management (CRM), client portals; managing Service Level Agreements (SLAs), Service Desks, Operational Effectiveness/Readiness and Digital Continuity strategies. • Dynamic leadership and management acumen, driving strong team engagement, action-oriented, great prioritization skills in flexibly managing projects and teams. Enterprise Resource Planning (ERP) and Tech Support, facilitating eHealth service delivery with CCACs, Health Teams and LHINs; developing and championing high-performance teams in exceeding business targets and improving SLAs at Call Centers. • SPECIALTIES: Client / Service Delivery Management Digital Health Transformation ERP & EMR Apps Support People & Team Management Contact / Call Center Operations Reports & Analysis Process Review Systems & Tech Support Vendor & Service Desk Management Creativity in Problem Solving TECHNICAL SKILLS - COTS APPLICATIONS, ERP & EMR SOFTWARE: • Salesforce, Mobile & Remote Support, Bomgar, Teamviewer,Mac & Windows OS troubleshooting. • Expert knowledge in EMRs: PS Suite, Ocean Portal, Cognisant MD, EMR Mobile, HealthMyself, Pomelo, MedDialog, Outcomes Dashboard, SrFax, EFax, APIs & PrescribeIT. • Lab Integration support with Lifelabs, HRM, Alphalabs, AHS, OLIS, Medlabs and Gamma Dynacare.