Danny Lestrange

Background

About Danny Lestrange

Danny is a successful Customer Success Professional having worked in roles in Microsoft, Citrix, Adobe and GitLab. He is highly regarded in the industry with consistently high customer satisfaction and account growth. He has worked with some of the largest clients in the Canberra area including the Australian Taxation Office, the Department of Defence, the Department of Human Services and the Department of Foreign Affairs and Trade, as well as industry customers such as Telstra. He also brings over 25 years of experience working in the industry. As a customer success professional, Danny works with the customer to: • Build successful professional relationships based on mutual trust and respect. • High level of emotional intelligence and empathy allowing trusted advisor relationships to be built. • Identify goals and objectives to set the strategic direction of the account. • Determine risks and issues that are preventing the maximum value realisation for their install base. • Development of remediation plans to mitigate and alleviate these risks and issues. • Work with the customer to implement projects and initiatives to maximise ROI. • Enhance customer skills through presentation of enablement sessions. • Develop Service Delivery Plans and/or Mutual Success Plans to track work and progress. • Deliver Executive Business Reviews to showcase the mutual success of the account relationship Danny has highly developed skills working in the industry: • High level working knowledge of Office365 including VBA programming. • Experience with Salesforce, utilising it to add to or generate leads for Account Managers as well as using it as a tool to support CSM activities • Experience with Gainsight as a CSM tool to manage success plans, expansion and enablement for multiple customers. • Experience with both Gainsight and Salesforce to track account utilisation and renewal data. • Internal QBR’s to track multiple customer’s progress. • Technologist encompassing a general knowledge of many and varied technologies. Able to explain these in plain English for C level customers. • Generation of sales leads through deep customer relationships. Relational seller. • Experience working with enterprise level customers as well as mid-market. • Exceptionally quick learner of technical concepts and new technologies. On a personal note, I also have a personal interest in collecting retro computers and teaching/practicing Taekwondo.