Danny Sheehan

Background

About Danny Sheehan

I am a recent college graduate with a degree in Computer Science who just recently moved to the Olympia area. I am excited about living in Washington and cannot wait to advance my career here. I am looking for opportunities to apply the skills I have acquired through my educational and professional experience to a technical role. Currently I am continuing my education by pursuing technical certifications; the first of which is the CompTIA A+ with one of the two required tests passed. I expect to earn the A+ in March, after which I will begin pursuing either the CompTIA Networking+ or the CCNA. My goal for earning these certifications is to become an IT networking specialist. I have nearly three years of professional Client Technical Services experience in which I took on a variety of responsibilities, including: • Providing solutions to advanced hardware and software service requests. • Developing back-end systems to improve ticket resolution speed and quality of assistance. • Providing technical support for desktops & laptops via the phone, email, and remote tools – for password resets, printer set-up, and basic diagnosing of the desktop/laptop software problems. I also took part in several key projects: • Participated in the campus annual computer replacement. For two months responsibilities focused on receiving, unpacking, imaging, and replacing around 300 computers. While working on the refresh, kept the project ahead of schedule and the project didn't have any computers in wait due to proactive maintenance excellence (facility could not schedule the work fast enough). • Assisted in the university’s Covid-19 response by implementing and assisting in the transition to remote work and remote learning. This includes setting up Cisco AnyConnect to access campus services like remote desktops and shared drives, providing support for Zoom meetings, and configuring new peripherals for staff; as well as making sure students could access their virtual classes and video lecture recordings. Please feel free to reach out to me with any questions and opportunities. I am always open for conversation!