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Danphuong H.

Employer Customer Service Representative Ii at Premera Blue Cross

Based in Plano, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Plano

Industry

Insurance

Company size

3.5K

Contact information

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Email

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d•••••••@premera.com

Phone

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+1 ••• •••• ••••

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Background

About Danphuong H.

Danphuong is a dedicated healthcare professional with a passion for improving patient care. She is eager to leverage her clinical experience in optimizing service delivery and operational efficiency within a dynamic healthcare environment. By combining her experiences with her interests in business and technology, she aspires to become a leader in driving new innovations within the healthcare industry and help improve patient outcomes for all. A Senior Pharmacy Technician with 7 years of experience, Danphuong excels at driving quality patient care and enhancing customer satisfaction within her team. Her commitment to continuous improvement is evident in her proactive engagement with new initiatives, which she effectively translates into improved team responsiveness and adaptability. Danphuong's leadership in embracing new programs has led to tangible improvements in pharmacy experience, care coordination, and positive patient health outcomes. Graduating with a Bachelor's degree from the University of Texas at Dallas, she dedicated the majority of her studies to a career in pharmacy. She has since transitioned away from frontline patient care to focus on behind-the-scenes operations, where she believes she can make a more significant impact. To successfully shift towards this new path, Danphuong pursued and completed a dual Master's in Business Administration and Healthcare Administration at Texas Woman's University in May of 2025. She is currently seeking opportunities to leverage her business and healthcare expertise in a healthcare leadership role.

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