Danyel Peck

Background

About Danyel Peck

Results-driven operations leader with 10+ years of experience in consumer lending, loan servicing, and customer experience strategy—currently serving as Director of Customer Operations at a national home improvement lender. I specialize in building high-performing teams, streamlining complex workflows, and implementing scalable systems that drive efficiency, compliance, and customer satisfaction. In my current role, I oversee all customer-facing and support operations, including Customer Service, Collections, and Funding. I’ve led transformative initiatives such as the implementation of new servicing platforms and phone systems, designed a comprehensive Quality Assurance program, and developed servicing procedures that empower teams and elevate performance. I’m also involved in capacity planning, delinquency management, and SLA adherence, ensuring our operations align with business goals and regulatory standards. What sets me apart is my ability to blend strategic thinking with hands-on execution. Whether I’m resolving escalated issues, optimizing servicing workflows, or mentoring future leaders, I bring a collaborative, solutions-oriented approach to every challenge. Let’s connect if you’re passionate about operational excellence, customer experience innovation, or building resilient teams in the financial services space.