Daphne May

Background

About Daphne May

An energetic and outgoing hospitality services manager, I possess an extensive track record of success in leadership roles within casual dining, retail food service and institutional settings. Over the course of my career, I have developed a reputation as a proactive and effective hospitality manager, leading client focused teams that consistently exceed customer expectations in quality and professional service. My key strengths include: Identifying client needs and expectations to produce overall planning and resource requirements to support sustainable business operations Developing and implementing cost-savings measures and budget management plans to meet strict revenue and profit targets Creating innovative improvements to service delivery and quality control processes, resolving problems proactively to maintain client satisfaction Ensuring the delivery of high quality food and service, motivating staff to deliver above expectations, adding value to the business Supporting the development and implementation of new concepts and services in line with market trends Working closely with clients and staff to deliver high quality service and menu selections I am currently interested in opportunities to take on General Management roles within casual dining establishments, leveraging my positive attitude, experience and motivational leadership skills to drive the attainment of top-quality service standards and profitability.