Daphne So
Senior Business Analyst at Sallie Mae
Based in Boston, United States
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Seniority
Staff
Department
General Business & Management
Location
Boston
Industry
Financial Services
Company size
3.1K
Contact information
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d•••••••@salliemae.com
Phone
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Background
About Daphne So
Extensive experience as a Senior Systems / Business Analyst working with IT and business teams in delivering business requirements to support world-wide financial systems using agile as well as waterfall approaches in world class organizations, e.g. IBM, AT & T, Fidelity Investments. Strong partnership with business teams to identify existing problem areas and define new system enhancements and/or process improvements using gap analysis. Support all phases of software development cycle from requirement gathering to post deployment support, such as, end-users training, ad hoc reporting using agile or waterfall. Recognized as an expert in testing (System Integration Test & User Acceptance Test); always detect defects missed by other testers which enables team to fix defects early and avoid costly reworks. Have a reputation of a true team player who does whatever it takes to get the job done on time and with high quality to ensure team success. COMPUTER PROFICIENCY SQL, Visio, Word, Advanced Excel, PowerPoint, SharePoint, MS Project, JIRA, Azure DevOps, Access, Brio, Hyperion, SAS
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