Daragh Manning
Head of Broadband Complaints at Pure Telecom Ireland
Based in Loulé, Portugal
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Seniority
Director
Department
Operations
Location
Loulé
Industry
Telecommunications
Company size
52
Contact information
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d•••••••@puretelecom.ie
Phone
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Background
About Daragh Manning
I am a customer support expert at Pure Telecom Ireland, where I work as a Senior technical support specialist and head of broadband complaints. I have been in this role for over a year, providing quality service and solutions to customers who are having issues with their broadband. and Landline. In addition to diagnosing and resolving problems, replacing hardware, and liaising with third-party vendors, I also investigate, register, and report all complaints, and arrange compensation or goodwill gestures if required. I am adept at identifying root causes and preventing future issues. With excellent communication and interpersonal skills, I build strong relationships with clients and colleagues, and de-escalate situations involving dissatisfied customers. I am motivated by customer satisfaction and continuous improvement.
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