Verified recordFinancial Services

Dare Shitta

Regional Lead, Customer Success at Moniepoint Group

Based in Lagos State, Nigeria

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Seniority

Manager

Department

Customer/Client Service

Location

Lagos State

Industry

Financial Services

Company size

4.8K

Contact information

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Email

1 credit

d•••••••@moniepoint.com

Phone

5 credits

+234 ••• •••• ••••

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Background

About Dare Shitta

In today's hyper-competitive business landscape, customer success isn't just a buzzword. It's a strategic imperative. As a seasoned expert in this critical field, I've mastered the art and science of building strong, lasting relationships with customers. Over the past decade, I have played a key role in building and managing high-performing teams that routinely go above and beyond. The success I've had so far is a direct result of my skill in anticipating problems and fixing them before they get out of hand. My expertise lies in the areas of customer service, customer relationships, customer service management, dispute management, quality assurance, escalation management and business operations. I have extensive experience with customer relationship management (CRM) software such as Zendesk, Interactive intelligence, Slack, Fresh Desk, and Microsoft Visio. In addition, I have experience with tools like Arbiter, Single Message Transaction Manager(SMTM), Jira and Citrix Live. I have the knowledge and experience you need if you're having trouble retaining customers, dealing with difficult escalation problems, or just want to improve your customers' overall satisfaction. Let's get in touch and discuss how we can collaborate to boost your brand growth and customer satisfaction. Reach me at dareshitta@gmail.com

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