Dario Dilber

Background

About Dario Dilber

With over a decade of experience in customer service and call center management, I am a highly organized and adaptable professional seeking a new challenge in a different industry. I am passionate about delivering exceptional customer service and take pride in achieving first-call resolution. As a team player, I value collaboration and mentoring to develop the skills of my team members. My exceptional interpersonal skills enable me to build rapport with customers, while my ability to take initiative and adapt to changing circumstances has helped me succeed in fast-paced environments.Professional Experience:As a supervisor/team leader at The Message Centre for over a decade, I managed call center staff, ensuring a safe and harmonious working environment for all team members. I demonstrated subject matter expertise on processes, services, and procedures by mentoring and coaching staff. I monitored calls to ensure adherence to quality standards and reported to management on new ideas and strategies to improve performance. I delivered high levels of customer service, achieving first-call resolution and company KPIs.At Bluestone OCM, I provided reception/admin support, responding to email and phone inquiries, managing building documentation, and maintaining up-to-date records. I managed security devices, such as keys and fobs.Currently, I work as a Vitality Services Rep at AIA Australia, where I handle customer queries via phone/email, update customer records, and troubleshoot app issues.Education:I hold Certificates and IV in Business Administration from Victoria University, where I learned about professional communication, diary management, process customer complaints, and organize schedules. I also gained experience in designing and producing business documents, developing travel itineraries, and performing marketing data entry. I completed my Year 12 education at St Albans Secondary College.Objective:My objective is to secure a role in a new industry that will allow me to utilize and further develop my customer service skills while taking on new challenges and expanding my expertise