Darla Dean

Background

About Darla Dean

Attend project meetings for new services, plans, features, and promotions to identify opportunities where system updates could affect how customers are billed, as well as how the bill displays • Apply business knowledge to prepare and execute detailed test cases for new price plans, features, promos, and enterprise releases to review system flows utilizing test devices and billing systems • Communicate billing or system concerns to key stakeholders in order for controls and alarms to be built, preventing financial or legal risks • Formally identify and proactively initiate the necessary steps to report IT related risks, assumptions, and dependencies for billing or system concerns; providing timely status updates to senior management and escalating when necessary • Partner with business and technology stakeholders to identify business requirements and functional design in order to test newly launched projects associated with the customer and employee experience • Collaborate with technical teams in order to pinpoint the repairs needed on design deliverables • Lead multiple cross-functional team meetings to promote process improvements linked to billing • Review and analyze data utilizing SQL through Teradata and Enterprise Data Warehouse • Compile large data findings into more meaningful presentations tailored for my audience • Assume day-to-day responsibilities with a prioritized and structured workload • Plan and complete business requirements in advance to avoid missing important deadlines • Verizon Lean Six Sigma Green Belt certified