Darla Westfall

Background

About Darla Westfall

Able to cope with stressful work environments and main team positivity.• Manage the daily workflow of a cohesive 24/7 neurodiagnostic application support team.• Provide direct reporting to director of support services with regard to the to the KPIs to help drive continuous improvements. • Develop and implement strategies to provide consistent, high standards of support, as proven by incredibly low detractor survey responses.• Build an on-going training program that has decreased onboarding time and continued growth with regular product workshops.• Effectively communicate with hardware support, field installers, sales representatives, implementation managers, product managers, engineers, senior managers, and colleagues. • Magically solve customer support issues that others have struggled to find the resolution for.• Deescalate customer support issues to prevent return of equipment and delight the customer.• Encourage strong work ethics while maintaining work/life balance for entire team.• Build an environment that encourages teamwork and enhancing others strengths.• Long-term customer & employee relationships.