Darlene Keech

Background

About Darlene Keech

Skills Problem-solving,Verbal and written communication,Reservations assistance Listening skills,Public Speaking, Staff Supervision and development, Scheduling and calendar management, Hospitality services, Conflict Resolution, Facilities Management, Cash Handling Experience 07/2019 to CURRENT General Manager Oversee facilities management for the resort, manage resort personnel. Played pivotal role in hiring, training and discipline of resort staff. Ensured Guest satisfaction through Medallia surveys. Inventory Management. Yield Management 01/2007 to 07/2019 Front Office Director Quality Control, Inventory Control, Department P&L, Conflict Resolution Interim General Manager at Wild Bear Inn and River Terrace Interim Front Office Manager at WG Branson,MO, Concierge Services Scheduling, Communication, Hiring, Cash Handling, Inventory Control, Key Control Experience 08/2006 to 01/2007 Resort Services Manager Quality Control, Department P&L, Conflict Resolution, Concierge Services Trainer, Scheduling Utilized active listening skills to quickly resolve problems and escalated larger issues. Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback. Handled money for customers and visitors. Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources. Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance. Interviewed, onboarded, developed and oversaw daily activities of 25+ team members. Provided key administrative support to 25+ coworkers. Education and Training Certificate Program : Walter State Community College Art of Managing People