Darlene Miakos

Background

About Darlene Miakos

During the last 15 years working in the hospice field, I held various roles as Manager of Volunteer Services and Community Outreach (Seasons Hospice and Palliative Care), Manager of Volunteer Services (Jewish Home for the Elderly), and Business Office and Human Resources Manager (VITAS Innovative Hospice Care/Connecticut Start Up Program). While employed in these positions, I developed an incredibly well-rounded set of skills, primarily in customer service leadership, HR, and office management/operations. In early 2021 after witnessing far too much patient death and loneliness due to COVID-19, I gave my four weeks' notice as part of the Leadership Team to reflect and practice self-care. During this period, I realized it was time to change my career path and apply all of my knowledge and skills in a different area.**With that in mind, I am excited to see what the future holds and am #OpenToWork. Please feel free to message me regarding any interesting job opportunities in customer service, human resources, and/or office management/operations leadership! • Customer Service Leadership: a client-centric educator and trainer who demands excellence in customer experience • Strategic HR Management: firmly embedded in business operations and versed in all aspects of Human Resources; cognizant of short and long-term business objectives; excels at balancing the need to protect the organization with championing positive employee experiences • Training & Talent Development: a talent incubator who motivates staff and holds teams accountable; develops comprehensive training programs to ensure five-star service delivery; creates and maintains a positive and responsive work environment to bolster staff retention • Office Management & Operations: adept at creating operational efficiencies, problem-solving, identifying cost-saving opportunities, and ensuring that projects are on-task, within budget, and completed ahead of schedule. Key Skills: recruitment/staffing, employee engagement, performance evaluations, disciplinary action, employee counseling, customer relations, client education, active listening, KPI reporting & analysis, organizational culture, policies & procedures, program management, contract negotiation, budget management Technical Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook), HRIS, Kronos (HR/HCM), Raiser’s Edge, HomeWorks