Darrell Lords

Background

About Darrell Lords

Originally from the US, Darrell has been living and working in Japan for 20+ years, and is well rounded in the communications technology industry and working with Japanese customers. Darrell's background covers: • Startup company co-founder • 25 years professional experience in Wireless/mobile telecommunications, TV, CDN and Edge computing platforms: 13 years Line Management, Project Management and Program Director experience 7+ years Team Leader and Group Leader experience Service delivery, Customer support and Software development experience Pre-sales and new business development experience • 19 years of direct customer interfacing for consultation, pre-sales, project delivery, service delivery and customer support. High focus on customer satisfaction and service quality improvements. • Lengthy experience working with demanding Japanese customers: J-Phone, Vodafone, Softbank, Docomo, eAccess, Japan Digital Serve. • Organizational development, growing a department from 35 to a little over 100 personnel in a five year high growth timespan. • Management drive for improvements on ways of working and processes related to emergency incidents and work process failures in customer networks. • Support and engineering resource provider for Customer Project delivery operations with average 20+ simultaneous projects of various sizes to balance. • Lengthy and rich experience in Project and Program Management. • Extensive experience in Sales processes. • Contract execution and delivery.